Determine Eligibility for VA Choice Program

What is the Choice Program?

The Choice Program allows veterans to seek health care outside of the VA system when appointment delays or travel affect quality of care.

If you are already enrolled in VA health care, the Choice Program allows you to receive health care within your community. Using this program does NOT impact your existing VA health care, or any other VA benefit.

Am I Eligible?

If you are already enrolled in VA health care, you may be able to receive care within your community, instead of waiting for a VA appointment or traveling to a VA facility.

You are eligible if any of these situations apply to you:

  • You have been (or will be) waiting more than 30 days for VA medical care.
  • You live more than 40 miles away from a VA medical care facility or face one of several excessive travel burdens including geographic challenges, environmental factors, or medical conditions.

Staff at the Veteran’s local VA medical facility will work with him/her to determine if he/she is eligible for any of these reasons.

Artesia CBOC
2410 W. Main Street
Artesia NM 88210
(575) 746-3531

Hobbs CBOC
1601 N. Turner (4th Floor)
Hobbs NM 88240
(575) 391-0534

Alamogordo CBOC
3199 N. White Sands Blvd STE D10
Alamogordo NM 88310
(575) 437-9195

How do I Sign Up?

To get started, you’ll need to pick a health care physician, gather some information. The VA will work with you to ensure you are approved for care in your community.

Step 1: Check if you are eligible.
Step 2: Explore which doctors are participating in your area.
Step 3:  Make sure you have information on hand about any other health insurance coverage you may have.
Step 4: Scheduling an Appointment:

If you are a Distance-eligible Veteran call  1-866-606-8198 to confirm eligibility and ensure the care needed is covered by VA. When you call, you will be asked for:

• Your first and last name
• Your full address
• The name of your preferred community physician. Unfortunately, not all physicians will be eligible to participate so if your preferred physician is not available, the VA will recommend other physicians in your area.

If you are a Wait List-eligible Veteran, you will receive a phone call from a VA partner (a non-VA phone number) to help set up your appointment. When you receive this call you will be asked for:

• Your first and last name
• Your full address
• Your date of birth
• The last 4 digits of your social security number

If you’d like to talk to someone, call 1-866-606-8198 or live chat with  a VA representative today.

Additional Program Information
•The Choice Program does not impact your existing VA health care or any other VA benefit.
•If you did not receive a Choice Card or if you cannot find your card, please call 1-866-606-8198 to learn more about eligibility for the Veterans Choice Program.
•If you are satisfied with your wait time at a VA facility and wish to continue waiting for VA care, there is nothing you need to do at this time.
•Care in the community is only covered by VA for medical needs which have been approved by your VA physician. We can happily schedule an appointment for other medical needs, but we can only cover the cost of care related to your VA-approved health needs.
• The Veteran Choice Program is part of the Veterans Access, Choice, and Accountability Act of 2014 (VACAA). To learn more about VACAA  click here.

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